Tiny Zoo Help


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NEW In The 1.3 Update!

Basics

Other Information


Problems with Tiny Zoo? Click here

New In The 1.3 Update!:

Complete a family of animals for animations!

Now you can discover animations for other animals by completing their families! There isn't anything better than seeing your animal move in their habitat and now you can by getting all 4 of that animal.


New Collection Bonuses

Now, when you complete a family of animals, you will notice that having 3 of the same animal will give you 10% more coins and having 4 will give you 15% more. The more animals you have, the more you earn!


Redesigned Store

To make your shopping experience easier, we have redesigned the store! A few things you may notice include the inventory now being it's own button in the store!


"Smarter" Pathways

Pathways are a great feature in the game that can make your Zoo feel complete. With the 1.3 update, you can now place pathways with ease. When laying pathways down, they will know which piece you need next. It will save you time and make decorating your Zoo much easier!





Basics:

Animals

Animals are an essential element to Tiny Zoo! You can find them in the store by selecting animals or you can find them on the main screen under animals as well. Go into the icon, find the animal you would like, and click on it! You can now place your new friend in your Zoo! Every time the animal has an icon over it’s cage that says “Collect,” tap it. You will gain coins this way. Once you are done collecting, you can then “Feed” the hungry animal by tapping it again. Feeding the animal will collect your XP.


Breeding

When you have purchased two of the same breed, you have the ability to breed your animals together to make another! Go to the “Breeding” icon and purchase a nest to breed your animals. Remember though, once the animal is ready, be sure to place it before the time runs out. If you don’t, the animal will “Run Away.”

Lab/Cross-Breeding

If you have made it to level 10, you should now be able to Cross-Breed your animals! This fun and exciting feature of the game allows you to take one animal and breed it with another to create a whole new animal! To do this, go to the “Lab” and purchase a “Nest.” The animal will remain a mystery until finished! Once it is done, you can then place it in your Zoo as a whole new habitat! Don’t forget to place it within the indicated amount of time though or else the new animal will “Run Away!”

Tiny Social

Tiny Social is a great way to interact with your friends in Tiny Zoo and all of TinyCo’s games! If you don’t have any friends who play Tiny Zoo, no problem! Find ones that do in the Community section of Social. You will need to create a Tiny ID and select your avatar to get started. To add friends to your Social profile, go to the tab that says “Invite.” Here you can either type in your friend’s Tiny ID or connect to Facebook and add all friends with Tiny Zoo.

Decorating/Purchasing from The Store

The store icon has a lot of great features to help make your Zoo beautiful! Tap on the icon and you will see multiple options. Under this tab is an “Animals” section where you can purchase all the awesome animals that you desire to fill up your Zoo. Another feature of the store is the area to purchase “Expansions.” You can make your Zoo larger to fit more of your animals! There is an area to purchase “Shops” for your Zoo. When you place these items in your Zoo, they will earn you an indicated amount of XP points each time they need cleaning. The “Food” stands that you can purchase will do the same for your Zoo. The last feature in the Store menu is “Decorations.” Here you can purchase several items to build your own unique Zoo including trees, pathways, and even bathroom facilities!




Other Information:

Gaining XP

XP is important because it allows you to level up in the game. And as you level up, you can unlock more animals and decorations. Gaining XP can be done by a few ways in the game. Gain XP by doing the following


Earning Currency

Currency makes the Zoo go round! Without it how else will you get new animals or new food stand and decorations. You can earn Zoo Bucks by leveling up in the game. Coins are earned a bit differently and can be done by completing Goals in the game and collecting from your animals.


Picking Up Trash

Like any Zoo, people litter and trash will appear. Don’t be alarmed because all you have to do is tap on the trash to clean and get rid of it. Be sure to do this regularly as this keeps your Zoo goers happy.

Zoo Status

Your Zoo “Status” can be accessed by tapping on the “Zoo Status” bar in the upper right hand corner. Zoo status tells you how you rank in each category like animals, decorations and so on. To get a higher status, continue adding items for categories with lower stars and follow the prompts such as “pick up trash” and “expand your zoo” to increase your stars..

Changing your Zoo name

You can change your Zoo’s name by tapping the pencil icon next to your profile. When you are finished typing your Zoo name, just tap OK to change it!

Collections

Collections is an all new feature that allows you to complete multiple animal families to unlock new animals as well as exclusive awards such as bucks and Xp!


Frequently Asked Questions

Device Issues
Currency/Billing
Goals
Animals
Decorations/Items/Expansions
Tiny Social
Contests
Still have a question, contact us!

 

Device Issues
I just got a new device and my game is gone. How do I get it back?
No worries, you can get your game to the new device! You will need your old and new UDID information! To locate this information, simply visit the link here: UDID Instructions. If you don't have the old UDID, just let us know the old Tiny ID and new UDID. You will need to contact us with the following information by just sending in a support email to support and let us know you need to transfer your game with the information provided!
Currency/Billing
I just bought some bucks and coins but didn't receive them. How do I get them?
If you have purchased bucks or coins and don't see them in your game, don't panic! Try restarting your device, then running the app again and leaving it open for a minute. Sometimes it can take a little while for the system to credit and give you your currency! If you still haven’t received your currency in about an hour or so, contact us and let us know.
I didn't mean to purchase bucks! How do I get a refund?
In order to get a refund, you'll need to contact Apple Customer Support, because the transaction was completed through the iTunes Store. They can be reached at http://bit.ly/aQ5Wx. Apple actually doesn't give us access to your billing or credit card information, so we're unable to provide you a refund directly.
How do I prevent accidental purchases?
In the future, if you go to "Settings" > "General" > "Restrictions" on your iPod Touch, you'll be able to enter a pin number that prevents any unauthorized real-money purchases inside iPod applications. Remember, Tiny Pets is a free game, but there are premium purchases available for those who wish to buy them.
How do I earn more coins and bucks for free?
Currently, you can earn currency for free by leveling up in the game, collecting from your animals, and completing goals.
I inserted my email address for 5 zoo bucks but I never received them. Why?
To receive the currency, you must confirm the email we have send to your inbox. Once the email is confirmed, you should then see the currency appear next time you play.
Goals
Why can't I complete one of my goals?
If you are having trouble completing one of your goals, you may need to scroll down in the objective box to see the final task. Once the final task is completed, you can move on to the next goal. Goals you may see this with include:
  • Gator Aid
  • Magic Reptiles
Why are my goals asking me to purchase items I already have?
Goals are the same for every user and some may have items the goals ask for while others may not. If you do, you may purchase the item again to achieve the goal.
Why am I no longer seeing trash in my zoo?
If you are no longer seeing trash in your zoo, you may need to update to our latest version of the game to correct the issue. The trash will normally reappear after a few days!
Animals
I accidentally deleted an animal! How do I get it back?
If you have accidentally deleted an animal or any item, unfortuntately there isn't a way for us to recover it or make any changes within the game.
How do I rescue or adopt an animal?
To rescue or adopt an animal, you can find it under the “Animals” section. It is available for purchase to rescue and adopt it. Act fast, as the animals that need to be rescued or adopted are only available for a short amount of time.
Why doesn't my animal show in the lab even though it says it can cross- breed?
Animals that have the ability to cross-breed will no longer show up in the lab if you have already cross-bred the animal twice before to create a new species.
I have two animals already but how I do I buy the third and fourth?
If you already purchase two animals, to get the third and fourth, simply go to the "Breeding" icon on main screen and breed them.
I finished a collection and can't find the animal. Where do I find it?
Once completing a collection, you will be awarded your bucks and XP as well as the new animal. To claim your new animal simply go to the "Collections" icon and at the top find the "Completed" tab. Simply scroll to find the completed collection and tap "Claim Prize" to place the animal in your zoo.
Decorations/Items/Expansions
How do pathways work now since the 1.3 update?
With the new update, laying down paths has never been easier! Select the type of path you want (water, gravel, etc.) and place the first piece where you want in your Zoo. Add the second piece in what direction you want the path to start going (top, bottom, left, or right.) If you want a corner path, just place another path in the new direction you want the pathway to go and it will change into that piece.
How do I place items in inventory?
You can place items in inventory by tapping on the item and selecting the blue filing cabinet icon in the center. You must confirm and then the item will be put into inventory!
How do I get items back out of inventory?
You can take items back out of inventory by going to the store, selecting any section, and then tapping on inventory in the lower right-hand corner. Tap the item you'd like and select "place it." Once this is done, your item will be back in your Zoo!
How do I find trees to decorate my Zoo?
Trees and other decor items can be found by visiting the store, selecting decorations, and then scrolling through to find them!
I've ran out of room in my zoo. How do I make it bigger?
You can make your zoo larger to fit all of your animals by going to the store and selecting expansions. Just purchase an expansion to make the zoo larger!
I am trying to place and item in my zoo but it won't let me. Why?
When placing items in your zoo, be sure that nothing is blocking the item. The item will be highlighted green when available to place but if it is red, something maybe in the way. Things like paths and decoration generally do this as items cannot be placed above them.
How do you delete an item?
To delete items in your zoo, you can tap on the item. An orange box will pop up with the option to “move” the item or “delete.” You may tap delete , confirm, and this will get rid of the item for you. Be careful as once you delete an item you can no get it back.
Tiny Social
How do I add friends?
You can add friends by visiting Tiny Social and going to the invite tab. Type in a friend's Tiny ID to add them! If you don't know anyone who plays Tiny Zoo, no problem! Just visit the community tab, find a user, and add their Tiny ID instead!
How do I tip my friends?
You can tip your friends by visiting Tiny Social, selecting the Friends tab, and then visiting your friend's Zoo. Once there, simply tap on the tip jar to leave a tip!
Contests
How do I enter the contest?
You can enter the contest by taking a photo of your Zoo and emailing it to contest@tinyco.com! It is as simple as that!
How do I take a photo of my Zoo?
To take a photo of your Zoo, tap on the menu in the game. Once here, then tap on the camera icon to take a snapshot of your Zoo!
Contact us
Still have questions? Contact us!
If you still have questions that aren’t answered above, send us an email!